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Software for Franchise Management: An Overview

Software for Franchise Management: An Overview

The franchise business is a two-sided retail model where one party (the franchisor) grants the other party (the franchisee) permission to use their brand name under certain terms and conditions and clauses pertaining to the mutually agreed-upon income sharing. The franchisee expands its consumer base by utilising the franchisor’s business strategy. Since the franchisor gains from market development and the franchisee gains access to an established brand and business strategy, this franchising venture benefits both sides. This strategy is typically used by international brands to penetrate the market.

When two parties work together on a company that consists of different companies rather than subsidiaries, problems are certain to arise. It takes time to establish a brand name, therefore before enabling franchisees to use their legal names, the franchisor will scrutinise their business practises. The franchisors’ practise of “bird-watching” their franchisees creates a challenging scenario that must be handled deftly and gracefully to ensure that both parties are satisfied with the relationship.

Franchisee consultants create complete, reliable management solutions from the bottom up for the franchisees and businesses. These solutions try to address issues with operations support, engagement, onboarding, and sales development. These solutions are developed specifically for the needs and business operations of the client. By learning more about the capabilities of franchisees, these solutions enable businesses to concentrate on the expansion of their franchise network and maximise the performance of individual units.

Franchise management software aids new companies in centralising control and management, while also ensuring flexibility to assure ongoing success and quick adoption. Thus, by offering choices for client registration and loyalty programmes, good franchise management software would aid in effective customer relationship management. Customers have simple access to merchandise and information and can easily provide feedback, which will draw new clients and grow the clientele by keeping the current ones.

Therefore, the franchisee management software would be equally beneficial to franchisors and franchisees. The franchisees would be able to streamline their business operations and maintain tabs on their actions, allowing them to provide reports to the franchisors. With the use of software, franchisors may bring all of their franchisees together in one location and seek for new locations rapidly.

With its built-in features and pre-set rules, the software will assist franchisors in analysing the operations of the franchises. These features include real-time analytics of the businesses, storing market data and trends for future planning and marketing, exercising control over franchisees, and providing them with instructions backed by facts. Franchise management software would, in general, be advantageous to both parties in certain ways and would aid in streamlining business operations by addressing the difficulties that arise when there is no software system in place.

The franchise management software can significantly affect and improve the following areas of the retail industry:

1. Inventory and supply chain management

Franchise Management Software

Any reliable franchisee management programme would offer the option of looking up inventory and would use the data to monitor the quantity of inventory. Stocks can be replenished in response to the software’s alarm for more efficient supply chain management. By monitoring order placement, maintaining the appropriate stocks for supply, and streamlining the delivery process, the software would also assist in reviewing the management quality of the supply chain, thereby reducing any risks associated with the process of selling goods to retailers.

2. Customer Management


The responses and reactions of the customer are the lifeblood of any retail firm. For the organisation to thrive and establish a name for itself, customer retention and attracting new ones are therefore essential. By offering them exceptional goods and services through the franchisee shops as well, one may win their loyalty. The software solution would make it easier to monitor the level of client satisfaction and customer service that the franchisees deliver. Customers would benefit from registering with the business so they could check inventory, get access to rewards programmes, and other things to keep them coming back.

3. Process Management

 Process management in Franchise Management Software

Any franchise management software would assist the franchisors in evaluating the franchisees in accordance with particular industry standards and processes to look for the shortcomings and strengths in the franchise outlets. These details can be saved and compared later to see whether the outlets’ business practises are developing or deteriorating. It would continue the franchisors’ efforts to have franchisees set benchmarks in the retail industry. The business could exercise control by using the various sales, employee, and inventory data to check for problems and fix them as operations and procedures progressed.

An engineer by qualification, Gaurav started his career in sales and marketing due to his affinity towards networking with people. After learning the tips and tricks of the trade, he made a fresh start as an entrepreneur in the franchising industry back in early 2018, with a vision to bring order and transparency to an unorganized sector. He founded and spearheaded Frankart Global Private Limited, where he consulted, developed, and scaled more than 120 domestic and international brands all over India ranging from different industries such as food & beverage, beauty & wellness, and FMCG retail to name a few. Post-Covid, in mid-2021, he developed FranDocX, India’s first ready-to-use franchise documentation service portal, for the MSME entrepreneurs who were severely affected by the pandemic, and wanted to avail an affordable franchise solution service. His aim is to regularize ethical business practices in the franchising sector so that a greater number of investors can participate and avail the benefits of a structured franchise framework.

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